Monitoring the online customer experience, by Mark Hurst.
 
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In Search of E-Commerce, report from Feb '99

Endnotes from the Wireless White Paper


[1] IDC, "Wireless Access to the Internet, 1999: Everybody's Doin' It," December 1999.

[2] The Guardian, "Shall we scrap WAP?" August 31, 2000.

[3] The Wall Street Journal Europe, "Immobile Phones: The WAP Bubble Has Sprung a Leak," June 30, 2000.

[4] The Standard, "Wild about Wireless?" July 31, 2000.

[5] Organization for Economic Co-operation and Development: Cellular Mobile Pricing Structures and Trends, 1999. Also: NTT DoCoMo i-mode subscription figures.

[6] Rich Ling and Birgitte Yttri, Telenor R&D, "Micro and hyper-coordination through the use of the mobile telephone," December 17, 1999.

[7] New York Times, "Internet in Japan Is Riding a Wireless Wave," August 14, 2000.

[8] Wired, "Will WAPers Be Readers?" Aug 7, 2000.

[9] Economist, "I-modest success," March 11, 2000.

[10] GSM Association, "G-Mail growth: Global surge continues," April 25, 2000.

[11] Organization for Economic Co-operation and Development: Cellular Mobile Pricing Structures and Trends, 1999.

[12] The Yankee Group, press release, "What Explains Poor U.S. Wireless Coverage?" July 27, 2000.

[13] TechWeb News, "History Won't Be Repeated On Wireless Web," July 11, 2000.

[14] BridgeNews, "NTT DoCoMo to Set Up W-CDMA Venture with U.S. Carriers, Content Providers," September 22, 2000.

An earlier count of i-mode sites may be found here: The Guardian, "The Japanese craze that could wipe out WAP," June 15, 2000.

[15] Pervasive Weekly, "SCAN Takes a Look at the U.S. M-Commerce Market," August 4, 2000.

[15a] Nikkei Business Publications, Asia Biz Tech, "Java to Open Up Possibilities for Mobile Phone Content," 25 Sept 2000.

[16] ZDNet Australia, "One Wireless Viewpoint: 'WAP is crap'", June 29, 2000:

[17] InfoWorld.com, "WAP will survive, Nokia says," August 18, 2000.

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Resources from the white paper

Main wireless resources page

Download the free wireless white paper, "The Wireless Customer Experience," by Mark Hurst and Zimran Ahmed.

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Copyright 1999-2002, Mark Hurst.