 |
A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
| About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: AED Box at Oxford station | Main | Next: Post office hours sign
May 29, 2007 12:03 AM
Broken: Duke Energy of North Carolina terms and conditions window
Howie Jacobson points out:
Signing up for online bill pay and e-services with Duke Energy of North Carolina requires agreeing to the attached terms and conditions.
The visible text comprises about one third of each line, requiring horizontal scrolling about every seven lines of text - I wonder what they're sneaking into the fine print!
Scroll boxes are some of the worst inventions known to man - especially when it's a full-sized document hiding behind it.
I think their purpose is exactly what was suggested - to sneak things in the fine print that no one wants to scroll-jockey their way to reading. What's wrong with a full page of text, people? Or at the very least, something with small enough column sizes that I can just scroll down the whole time. Broken.
Scroll boxes are some of the worst inventions known to man - especially when it's a full-sized document hiding behind it.
I think their purpose is exactly what was suggested - to sneak things in the fine print that no one wants to scroll-jockey their way to reading. What's wrong with a full page of text, people? Or at the very least, something with small enough column sizes that I can just scroll down the whole time. Broken.
crtl-a
ctrl-c
(windows button)
r
notepad (enter)
ctrl v
even all that is too much! wider window pls!!! i once worked for cell company X. in the fine print of contracts it said if you dont pay your bill or owe money, they could charge ANY of your credit cards! (i wonder how they got the numbers for them!)
no-one reads the terms and conditions anyway. why bother
(esp windows installers etc)
still they should've thought about there line lengths and turned word wrap on.
BTW n1nj4 that would only work in windows. i donno what mac uses for a basic ASCII text editor (word probably) but you could prob do a similar thing
Comments on this entry are closed
Previous: AED Box at Oxford station | Main | Next: Post office hours sign
This is very bad, but not uncommon. I've had clients who insisted (or their tech teams insisted) that we use these scrolling windows. We never got an explanation as to why they HAD to be used, but they did. Of course, users hated them.
If you see how small the vertical scroll button is, you can tell there is a lot of text to go through.
Posted by: mmcwatters at May 29, 2007 06:46 AM