 |
A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
| About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: St. Croix Avis newspaper headline | Main | Next: Adobe error report form
December 2, 2006 12:03 AM
Broken: Monster.com cover letter window
David Newton points out:
A few months ago when I was applying for jobs on monster.com, I had to go through the process of putting together and editing a cover letter for submission with my resume.
In the picture above in the red box is the window you get once you've chosen to create a new letter (the option for uploading one directly is, sadly, missing). Unfortunately, I had to edit my cover letter down in Word, because I couldn't really do it in the generous postage-stamp sized window that they're provided me with.
The social networking site tribe.net has a graceful solution to this problem. Using Javascript, there is a button that you can click that will change the size of the text box while you are composing a message. It only does two sizes, but it is occasionally useful.
Sad that a "play" site like tribe.net can do this right while a "work" site like monster.com can't.
Incidentally, though, I would point out that the most broken paper forms you will ever see mostly come out of HR departments. It only logically follows that this syndrome would spread to HR related websites like Monster.com.
Comments on this entry are closed
Previous: St. Croix Avis newspaper headline | Main | Next: Adobe error report form
That box is really too small. I have noticed that in a few other places. I think that the idea is to have the entire form on one page and not have to scroll down. I used Monster a few months ago, but I didn't use the cover letter option. Many employers in my field just want the resume showing pertinent experience. it is more important to send a thank-you letter after the interview.
Posted by: ebob at December 2, 2006 08:04 AM