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August 25, 2006 12:04 AM

Broken: Dell keyboard-failure error

KeyboardfailureA reader points out a keyboard-failure error that instructs the user to type F1.

Uhh, striking a key doesn't work. That's why it's called a keyboard failure!

Comments:

I've gotten similiar errors to that. "Keyboard error: press any key to continue" on an HP desktop's BIOS, and the computers at my school library have said "This computer is in maintance mode. The keyboard and mouse have been disabled." with the (unclickable) option of OK on the dialog. Brilliant.

The idea is not broken - you can push the button when you reconnect the keyboard (ok, even the idea is broken - what if I want to run a headless server?). In any case, still funny.

Posted by: Daniel Bathgate at August 25, 2006 12:46 AM

I think there are hills that are actually younger than this error message...

Posted by: Flup at August 25, 2006 06:42 AM

Oh man. I've seen these errors in jokes, but I never thought anyone would be stupid enough to actually make a system that would show them...

B to the R to the Oken.

Posted by: The Pondermatic at August 25, 2006 09:36 AM

Usually you'll see this error when a keyboard is disconnected. Just reconnect the keyboard and hit F1. Every microsoft os based computer in the world does this. It's not just Dell or HP or insert brand here.

Posted by: Joshua Wood at August 25, 2006 10:40 AM

I used to get that every once in a while. I never thought about reconnecting the keyboard, but it'd be hard when it's a laptop. ;)

Posted by: Timber at August 25, 2006 12:49 PM

Sometimes a stuck key will cause this to occur. Besides, if you can press F1, then there isn't really a problem.

Posted by: Nick at August 25, 2006 01:20 PM

"Usually you'll see this error when a keyboard is disconnected. Just reconnect the keyboard and hit F1. Every microsoft os based computer in the world does this. It's not just Dell or HP or insert brand here."

Oh, well, in that case...

It's still kind of broken, though. Why doesn't the error ask you to check to see if your keyboard's unplugged then?

Posted by: The Pondermatic at August 25, 2006 01:26 PM

This really isn't anything specific to Microsoft. That error is generated by the system BIOS right as it is first booting up (before any OS, Microsoft or otherwise, has started to load). In this example, it's the Phoenix BIOS that's generating that message.

Posted by: Skippy at August 25, 2006 03:58 PM

In my experience, this is most often seen when, as Nick mentioned, a key is stuck, or it can also happen if you try purposely pressing some keys on the keyboard before a certain point during bootup.

I remember getting that a lot when trying to get into the BIOS utility, usually by needing to press a certain key, and you press it so many times (16 I think it is), the computer starts beeping at you that it has filled the keystroke buffer. You then get the error message.

It is fairly poorly written, I'll admit, but then again, we are dealing with the limitations of BIOS firmware coding.

I guess another way to look at it is that it's showing a series of things that are happening, but instead of blanking out the previous line, once the process gets to another point, the next line/prompt is printed below it.

...hmmmm, I'm going with the not so broken group on this one...

Posted by: Memnon at August 25, 2006 04:48 PM

Acutaly the Default BIOS settings will give u that message. Depending on what BOIS u use, u can disable the keyboard messages, unplug mouse, monitor, and speakers, and boot. My roommate did this for remote access. just a network cable and power. In theory you should be able to use a wireless network but...

Posted by: n1nj4 at August 25, 2006 05:46 PM

Naw, not broken. Every IBM-based PC since the PS/2 has done that. They could tell you to press F1, when it's only a temporary problem like you had something on the keyboard while the computer was booting, you hit F1 to continue. That's always how it works when the BIOS encounters any error while there's still a display device, RAM, and a CPU attached. Otherwise it just gives you beeps. If the clock/CMOS battery runs out and it says 'Invalid System Configuration - Please run SETUP program' it will display that same prompt line under it.

There isn't any better way to write the error. How about 'Take a few paperclips and pull DB0 through DB7 to ground on your parallel port while cold-booting the computer' -- No one would do that.

By the way, they have to fit everything onto one little EPROM or EEPROM chip - it doesn't have any substantial storage space available in it.

So, when you encounter a keyboard failure, you plug in another working keyboard, and press F1. Pretty easy to understand. Some BIOS'es (like the ones used in older IBMs) will figure out the difference between a keyboard failure and a missing keyboard. Most don't. Hey, a keyboard's an external device, so it's pretty easy to check / replace compared to an internal device.

Of course, if it really bothers you or you're trying to make a headless server using a serial console, sometimes you can disable device checking on boot.

Posted by: Trent Chernecki at August 26, 2006 01:07 PM

Not broken, except to the extent that these (usually older) PC systems required/assumed that a keyboard was necessary for the system to do anything useful. This is just a way for the BIOS to point out that the keyboard is missing/broken, and that you'll need to rectify that problem before it'll go any further. Newer systems either can be configured to ignore this error condition, or don't make the assumption at all and let the system boot anyway.

Posted by: Fastolfe at August 27, 2006 12:52 AM

"Usually you'll see this error when a keyboard is disconnected. Just reconnect the keyboard and hit F1. Every microsoft os based computer in the world does this. It's not just Dell or HP or insert brand here."

Oh, well, in that case...

It's still kind of broken, though. Why doesn't the error ask you to check to see if your keyboard's unplugged then?

posted by: The Pondermatic

--------------------------

If asked you then if the keyboard is broken or unplugged, you wouldn't be able to do anything! Although if them it didn't do anything I think you could assume something is wrong with the keyboard.

Posted by: Demache at August 27, 2006 06:32 PM

just a note... this isn't really that old of a computer... the screen shows it as being a Dell Dimension 8200. If I remember correctly, that's problaby about 5 years old, if that? Someone correct me if I'm wrong.

And while I know that 5 years seems like a lifetime in the computer world, it really isn't that old. Its not like we are looking at a PC from the early 1990's or late 1980's.

Posted by: Memnon at August 27, 2006 07:36 PM

BIOS chips are not limited by space, many bios chips today can actually save upto 5 different BIOS profiles and also display 256color 640x480 pictures on boot, i wouldn't call that limited space

Posted by: Lead Head at August 29, 2006 04:37 PM

"BIOS chips are not limited by space, many bios chips today can actually save upto 5 different BIOS profiles and also display 256color 640x480 pictures on boot, i wouldn't call that limited space"

True, but BIOS manufacturers haven't updated the actual system configuration handling and setup in quite some time - only added extra features which are seperate from the real purpose of a BIOS.

Dell seems to have made their own BIOS firmware in their more modern products. (Modern as in made later than 1997)

The 8200 is relatively recent, even if it's 4-5 years old.

Posted by: Trent Chernecki at September 2, 2006 12:00 PM

broken, way to often there report out their on Dell recalling their supplier and equipment, problem of malfunction of perifirals like keyboards and monitors, cd rom are figure in percentage already, Dell is broken to often

Posted by: Gordonii at September 11, 2006 04:46 PM

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