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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: (Seth Godin at Gel 2006) | Main | Next: Discount lunch special
August 15, 2006 12:03 AM
Broken: ATM plaques
A reader submits a picture taken in St. Petersburg, Florida:
When I was downtown, I saw this ATM with six permanent plaques of information.
There has to be a better way to convey all the information in those six different plaques!
It seems that they just kept figuring out problems and adding plaques to address each one. I wonder why they didn't take the time to make the plaques look the same.
Why do some comments appear twice? Never could figure that one out. As for the ATM, the disorganized aspect of the signs makes it look junky and I'm not sure I'd use a facility that can't get it's act together enough to make their equipment look professional.
Well, for one that's extremely ancient equipment if it still uses a green phosphor monochrome display. Also means that any extra instructions likely can't be programmed into whatever that unit runs, so they put reminders/instructions on the unit.
I'm guessing they'll replace it somebetween now and when it eventually breaks or gets severe screen burn.
on two comments -
figurin turns to figuring in 23 sec
too bad we cant withdraw a comment - thats broken
haha ninja.
What's also broken about double posting is that sometimes the poster has clicked "Post" but the web page doesn't load for around 20 seconds, so they click "Post" again...
The 2 comment poster here. I hit post on the first one, realized my error, and then hit stop immediately. I corrected it then hit post again where it made me confirm my post by typing in the text that appeared in an image. But when the page loaded both posts came up even though i only confirmed the first one, and I didn't have the ability to withdraw the post. This needs to be fixed. (and i should have used the preview button)
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Previous: (Seth Godin at Gel 2006) | Main | Next: Discount lunch special
It seems that they just kept figurin out problems and adding plaques to address each one. I wonder why they didn't take the time to make the plaques look the same.
Posted by: Alex at August 15, 2006 12:32 AM