A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: (maybe) Home Depot self-checkout | Main | Next: Boston signage
July 26, 2006 12:03 AM
Broken: Toyota Yaris trunk lock
When this Toyota Yaris is unlocked, opening the trunk requires pushing directly on the keyhole with considerable force.
Besides being unergonomic, doing this will stain your fingers with grease from the lock. There is no way to open the trunk from the inside of the car.
8 minutes apart is 'soooo close'?
On the topic of trunk locks, I have no comment. Just push harder. It's not like you need to open the trunk every 5 seconds of your day or something. Or maybe you do.
>arandomhobo:"soooo close to being first lol i shall beat u next time serpent guard lol"
Yeah, that registration required to comment is really working out great, isn't it?
The majority of older cars (and some newer ones) here in the UK open like that. I wouldn't expect it any other way. Nor would I expect to open to trunk - or boot as we call it - from the inside. I don't think it counts as broken. It seems like if things don't happen automatically or people have to make a little bit of an effort, it tends to be seen as broken.
Not broken: This is a reasonable design. Many cars have been desiged requiring the user to press on the lock button. My previous car, a 1993 Mercedes 190SE Sedan, used this and I never considered it an inconvenience, nor did it get my hands greasy or require excessive force. Perhaps the lock of the Yaris is designed differently, though.
Also, the internal trunk release provided as an emergency escape in many cars is not needed. Because the trunk of the Yaris is not physically separated from the passenger compartment, the risk of entrapment in the trunk area is extremely low, if even possible
My sister has a car with a single handle on the rear hatch. Turn it one way and the window opens, turn it the other way and the complete hatch opens. Most of the time I select the wrong direction.
There is nothing unusual about the push button opener. That was the way older car doors worked for years. You would grip a handle and push the button with your thumb.
Does the button open the trunk? Is the button easy to find?
If the answers to those questions are yes, then it is not broken.
The lack of an inside trunk release is *definitely* not broken. That's like saying a car without power windows has "broken" windows. This a $10,000 car. You're going to have to give up some conveniences to get something that cheap. Inside trunk releases are apparently one of the things you give up. But there's nothing broken about that.
I am unable to sign in using IE on either of 2 computers! I'm about to get bashed for not using firefox, but if anyone else is having this problem something is definitely broken in the new comment system.
I don't think the internal trunk release they were talking about was the one meant for emergency purposes like if you get trapped inside your trunk. I think they were talking about the one that is usually next to the driver seat on the floor so that you can pop the trunk without removing your key from the ignition.
I agree that not having this doesn't exactly make it broken but I also think its a relatively small expense these days and I'm surprised it's not an included feature.
I have a $13,000 car that came with leather interior, auto windows, auto locks, alarm, a/c, cd player, sun roof, and internal trunk release. So I would think that a $10,000 car could at least come with the internal trunk release.
>> So I would think that a $10,000 car could at least come with the internal trunk release.
If someone really wanted a $10k car with a trunk release, then they would find and buy one with a trunk release. Just because a vehicle doesn't have and/or offer a certain option, doesn't make it "broken". (As noted above, the buyer makes some conscious decisions when electing to purchase an extremely economical vehicle).
A car's purpose is to safely transport someone from Point A to Point B. Anything beyond that is a personal choice, not a design requirement.
>> soooo close to being first lol i shall beat u next time serpent guard lol
Sorry, it seems your relevant comment regarding this thread was omitted from both of your posts. Please re-submit it. . .
If this is broken, then so is almost every other car I've ever seen. This actually looks to be a better design than most, since the raised handle gives a place for the rest of your hand, and a means of lifting the lid without yanking on the bumper.
You people cry about getting a little greese on your fingers? NOT BROKEN. Everything that requires a little work and getting dirty makes people cry, what happened to this world?
My VW Golf 97 requires I push in and turn. Its annoying but I got used to it. Its also easy to break this way. I have accidently set off the alarm several times because I didn't turn it correctly before I opened it. There is a buttn in the drivers area to push to unlock the trunk however. Not broken, just annoying and easy to break!
I'll say not broken. Most sedans have an internal release with a keyed external. Usually when we access the trunk we do it before, or after we access the doors, so an external release is not broken. I would say the sedan is broken because they use two similar looking keys... one does not work with the trunk. thus if we grab the wrong key we would spend about ten seconds fumbling around only to have to go to the front door and back again.
The answer is obvious.
1. put the key in.
2. turn the key.
3. push in USING THE KEY.
4. remove key, and trunk opens.
I saw this site months ago, but I just got an account. TOYOTA Yaris (at least the trunk lock): Not perfect, though not not broken. It's not dangerous and fully functions. (Is grease on your thumb dangerous?)
Also, I'M FIRST!!!!!!!!!!!!!!!!!!!!! (this morning)
Another thing: I never before ,anywhere else, had to go thru the image verification system every time I posted. Weird.
Comments on this entry are closed
Previous: (maybe) Home Depot self-checkout | Main | Next: Boston signage
First at Last!
I have a minivan that can't open from the inside either, very broken.
Posted by: Serpent_Guard at July 26, 2006 01:29 AM