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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Expedia customer service | Main | Next: Hancock Tower sign
May 1, 2006 12:03 AM
Broken: Flavored water
Kevin Kwon submits a picture of a flavored water machine:
A little hard to read, since my camera phone can't focus well, but the button says "Press for Butter Flavor."
Anyone want some butter flavored water?
Why is it turnned sideways... perhaps they just reused an old button... not that it makes it any less broken, just a possible explanation.
Mark? Hello? How many times will we need to point out that the "Continue reading..." links are broken?
The fact that the button is sideways not only says that the button is reused, it suggests that the person re-using the button had the customer in mind. By putting the button on its side, the button-fixer signaled: "Ignore the words on the button, I'm just re-using the button. Had I intended you to think the water would be butter-flavored, I would have put this button, which you might have noticed is square, right-side-up."
Where's the category "nit picky."
How is this not broken, perhaps he should get the right button. Even if he had the right idea by turning the sideways it still dosent make it correct!
I'm aware of the "continue reading" bug - just don't have time to fix it at the moment. Running my annual conference in a couple of days here in NYC - see the Gel conference site - and afterwards will look into this. (Thanks for pointing it out)
Hey, maybe one of us should send the "continue reading" as a picture. How many of you think Mark will post it up on his site?
Hey, maybe one of us should send the "continue reading" as a picture. How many of you think Mark will post it up on his site?
I bet he would.
Maybe the button should read
"Press for BETTER tasting water"
Still, kinda broken. No, really broken.
You better believe that's broken! Oy...butter-flavored water...
I mean, seriously...how much does a little shipping label cut into a square cost? Or maybe some black permanent marker? It doesn't have to look great, just be obvious (sideways isn't obvious, sorry, folks).
Broken!
Why doesn't someone think about those of us with high cholesterol and install a Margarine-flavor button as well?
If you have to think "What do they mean by putting this button that's obviously not supposed to be here sideways?", it's broken.
New: Low-Fat Butter! Low-Carb Bread! Low-Sodium Salt!
Arthur Dent has it right. All you other sheep just take Kevin Kwon's blurry picture, and HIS opinion that it reads 'Butter Flavor'. I am sure that button says 'Press For BETTER flavor'.
Still broken though. Why make someone press a button for a better product, and why is it sideways?
Baba, are you saying that Kevin Kwon is lying? It's the picture that's blurry, not the button itself. Presumably he was able to read it quite clearly.
MaryUm, I think that the "flavored water" comment was just a joke about the mislabeled button.
What kind of machine is this. Maybe this machine was made to be used to put butter on popcorn and they slapped a "drinking water" sticker on it and filled it with water instead.
;p
Sorry, maybe I'm dumb, but I'm still not getting what a flavored water machine is.....Is it a vending machine that sells bottled water? Or is it a water fountain????? If it is a vending machine, why does it say drinking water instead of bottled water?? PLEASE CLEAR UP THIS MYSTERY FOR ME!!
Sorry, maybe I'm dumb, but I'm still not getting what a flavored water machine is.....Is it a vending machine that sells bottled water? Or is it a water fountain????? If it is a vending machine, why does it say drinking water instead of bottled water?? PLEASE CLEAR UP THIS MYSTERY FOR ME!!
Totally not broken. Just because not many people like butter-flavored water doesn't mean there is anything wrong with it.
What is flavored water? I suspect this is actually a filtered water machine. Some grocery stores have self-service filtered water machines. You bring your own (or purchase) a water container, then you place it in the machine and fill it with tap water that has been run through a number of filtering systems. Their machine usually have big backlit buttons like shown in the picture - one to turn on the water, and a couple others to adjust the level of the tap for different bottles.
Here's a company that services these machines: http://www.glacierwater.com/
flavored water is exactly what it sounds like. water. with flavor. while I have never seen one, I would expect a flavored water machine to be just like a soda or bottled water machine. being bottled or even flavored does not stop water from being 'drinking water'.
psst eric- the button is sideways.
if any of you were joking i apologize for taking you seriously.
down shift if i were the dude i woul;d had turned it upside-down instead of side ways. besides, this image has probly been edited because a cell cam with such a high image quality could of had a much better image if it were taken frome a slightly farther distance. also why not show the whole machine?
The "continue reading" button is not broken. It reloads the page you are viewing. Then you can continue reading the page.
are people so lazy that they cant remove the label. and if the label cand be removed, JUST BUY A NEW FREAKIN' BUTTON!!!!!!
this "not my job" mentality is really pissing me off.
hey, the res. is so crappy that no one can read the actual button, but did anyone consider that the button actually says "Press for Better Flavor" especially when u think that it's a flavored water machine
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Previous: Expedia customer service | Main | Next: Hancock Tower sign
Perfect with bread-flavored water, or pour it on your popcorn...
Posted by: Fuzzy at May 1, 2006 09:46 AM