well i sure think that they should just make you sign up by phone / mail...makes you remember to cancel it that way...

FIRST!!!

Posted by: Riblet15 at April 8, 2006 12:24 AM

Do-oh!

Ok, second.

Posted by: Homer at April 8, 2006 02:27 AM

Of course, the real question is: will they still process the order if you don't check the box? It'd be nice (and broken from their point of view) if you could simply opt-out of their silly customer service rules.

Posted by: Karl at April 8, 2006 02:29 AM

Maybe they have some reason for requiring electronic cancellation. Broken for not explaining why, though.

Posted by: Fuzzy at April 8, 2006 12:21 PM

Actually, though I agree that you should be able to cancel any service in the same manner in which you sign up, I have to give them credit for one thing: They're up front about it. Typically, you sign up for something online at 2 a.m. Saturday, *assuming* that you'll be able to cancel the same way. Then, you become furious later on when you want to cancel and find out that you have to do it by phone during business hours only. At least here, you (OK, I) can't say they didn't warn you (me). :)

Posted by: karen at April 8, 2006 01:53 PM

A lot of places require cancelation via Phone or Mail.. NOT BROKEN.... they want you to call so you either don't do it cause it's too much hassle or so they can try to talk you out of cancelling..

Posted by: Joseph Cake at April 8, 2006 03:50 PM

Mr. Cake, your post is strange... everything after the "not broken" sounds like an argument FOR brokenness.

Posted by: gmangw at April 9, 2006 12:46 AM

If I was considering signing up for this service, once I saw this policy I would probably decide against signing up. I wonder how many customers they are losing in their desperate attempt to hang on to the ones they have.

Posted by: E.T. at April 9, 2006 10:16 AM

I don't see their phone or address on that form. I hope they have it on their website!

Posted by: BlastYoBoots at April 9, 2006 05:11 PM

Could be worse. Ever try to cancel an eBay account? They basically say they can't delete it, but if you want 3 months without logging in, it'll go "inactive." As if that's the same thing.

Posted by: James Schend at April 10, 2006 11:37 AM

Broken or not, it's pretty much standard practice.

I learned long ago to simply immediately send in a notice of cancellation at the end of the contract. You can always recind the cancellation and they can never stick you with an automatic renewal.

When I was in radio, we used to do that with all our wire service contracts.

Posted by: Steve at April 10, 2006 12:22 PM

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Posted by: at April 13, 2006 03:35 PM