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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Projector screen label | Main | Next: Parking restriction signs
March 2, 2006 09:26 AM
Broken: (plea for new entries)
Hi to all This Is Broken readers -
I'm happy to announce that we've arrived at the thousand-post mark: the post below is #1,000.
We've had fun posting your entries (and a few of our own) since our debut, Broken: Harvard Business School reunion sign, from June 20, 2003.
But we need more entries from you. Bad products, places, signs, ads, or situations (that photograph well) showing a lack of customer focus. Screenshots of websites can be good, too, but they have to be different from what we've run in the past. E-mail them to us (broken at goodexperience dot com).
Tips to help get your entry on the site:
- send a photograph or screenshot that tells the story
- keep your comments short and to the point - just tell us why it's broken
- choose something that's different from what we've run in the past
This is a participatory site - we need more entries as we continue publishing entries five or six days a week - so send them in!
Finally, here's a list of Web/tech submissions that "have been done" and are unlikely to make it on the site, unless you find a really unusual example...
What we do not want:
- pricing errors on websites (a million-dollar amazon.com book) or dumb discounts (like negative amounts, or for zero percent). Please, no more pricing errors!
- errors on game websites or in videogame software
- Windows errors (the "blue screen of death" or others) seen in airport display terminals, kiosks, etc.
- obscure geek software errors (SQL problems, debugger problems, etc.)
- unfortunate or silly contextual ads ("shop for [insert disease here] on eBay!")
Looking forward to seeing your entries.
Not that I'm planning on disagreeing, but I came up with an obvious rationale for everything in that "please don't send" list except the videogames one. What's up there?
and the autoresponder emails still make it seem like you have a vast amount of submissions:
"it make take a month or two to appear on the site. there are several weeks of entries already in the queue."
That discourages me from submitting actually. I'm willing to accept that my submissions are probably not that great, but being passed over a couple times early on, I figured- there's no way I'll get in, so why bother?
You should possibly update that message to really reflect the true state as it conflicts with this posting.
I clicked on the link to your first post "Harvard Business School reunion" and guess what is right up at the top, but a link to the "previous: Hotel Pool Hours". How can the first have a previous?
it's broken that people aren't smart enough to realize that we've ALREADY SEEN the blue screen of death in airports. Oh, and enough of the engrish.
it's broken that people aren't smart enough to realize that we've ALREADY SEEN the blue screen of death in airports. Oh, and enough of the engrish.
@tom: Because the pool hours one is actually the first on the site. That one and the reunion one were posted on the same day, so either can be counted as first.
Don't have time to officially submit, but Seth has a good one today:
http://sethgodin.typepad.com/seths_blog/2006/03/six_of_one.html
Are you sure you're actually getting people's submissions? I've sent a qualifying submission practically every month for the last 6 months and although I've always gotten the automatic reply email immediately, I've never seen any of those submissions get posted on here.
Revolt against submission...Skip Mark and post your web picture here directly.
I think "Comments" are broken. Is it that hard to make the comments list in reverse order so the lastest comment is on top?
I agree with Alex_B, though I'm not claiming that any of my submitted suggestions have been great, I have submitted a couple I think are better than some of the most recent items and it makes me wonder if all the submissions actually get through.
I'll third the query about submissions getting through. No, what I submitted may not have been the leathal funniest joke in the world, but I think they rank at least as high as the multiple "experience" posts.
I definitely agree in questioning the submission process. I've submitted 3 things, over a period of time. All were good, and only one made it to the site (remember the Unicef nickel anyone?). What gives?!
Comments on this entry are closed
Previous: Projector screen label | Main | Next: Parking restriction signs
Congratulations on reaching 1000 posts, Mark! Kind of scary to think there's that many broken things in the world!... Come to think of it, maybe it's a *good* thing you're running short on submissions!
Anyway, TIB is a valuable resource, and the discussions are often thought-provoking. Keep up the good work!
Posted by: E.T. at March 2, 2006 09:36 AM