A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: 'www' abbreviation | Main | Next: Comcast customer service
November 14, 2005 12:03 AM
Broken: (Not broken) Office
Not necessarily "broken", but customers can walk by the office and see this mess.
The owner of the desk would ordinarily be looking for another job... but she is the owner.
I've seen offices like this. The amazing thing is that the person usually knows exactly where everything is and will go nuts if you you move anything because it wrecks their 'system'.
So, not broken, provided that it works for the occupant.
Oh and Mark, the top post is some dude probing your board for vulnerabilities in preparation for an attack.
I notice that there is duplication equipment in the work area. This looks like some kind of a music or speach duplication company. So this is probably also the "library". Obviously if this is the case most of this material must exist at the location and easy to get to. So I can't see a way to make it a lot better.
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Previous: 'www' abbreviation | Main | Next: Comcast customer service
What's the business? It would be helpful if more detail was included.
Posted by: at November 14, 2005 02:35 AM