A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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October 13, 2005 12:03 AM
Broken: Airport sign
Michael Honey sends this picture from the Madrid airport and writes:
Airports are easy pickings, but we mostly see broken Windows applications: big signs like this going down are rarer. Or is this a message to jet-lagged travelers?
At least they're not using Windows there. :P
FATAL EXCEPTION 03029X09UR30D9IK;S0
PASSENGER DUMP COMPLETED
Did anyone see that "Far Side" cartoon with the kid who has the really tiny head and he's in class raising his hand saying "Teacher may I be excused? My brain is full"
I suppose this is different, with the memory being empty n' all. Sorry, this was all I had to offer. I'm not so sure that a technical glitch counts as "broken" though. Should I send Mark a picture of my TV every time the cable goes out?
You're missing the emphasis; it's really an imperative. At the top of the escalator is a small room where you can go to have removed any recollection of the horrid vacation or boring trip from which you're returning. This is a nice service which permits you to have only pleasant memories associated with the airline.
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Previous: Bizarre online brochure | Main | Next: US health care bureaucracy
Dude, I know EXACTLY how that feels....
Posted by: Hoki at October 13, 2005 03:35 AM