 |
A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
| About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: BestBuy.com menu | Main | Next: Duct tape on shuttle heater
August 27, 2005 10:06 AM
Broken: domain mapping (again)
Ai, the domain problems of the last 24 hours. I'll spare you the long story.
But here's my question, all I need to fix the problem: if you're a TypePad user, could you e-mail me (mark@goodexperience.com)?
Here's the question:
In TypePad->Configure, Weblog Basics -> Weblog folder name has the folder name as "/b".
It won't let me remove the /b (?!) - it says I "can't delete the folder name" ... so, *all* the links, image links, everything - all broken on the site because of that b.
Question: can I remove the "/b"? It wasn't there before and I don't know how it got there, and I can't remove it for some reason. Can anyone help?
Aaahh! Thanks for clarifying this, MH. I typed in thisisbroken.com and got a Domain Name Reserved by GoDaddy or whatever. My first thought was "oh holy crap, thisisbroken's gone under and the domain's been sold!" then i typed in broken.typepad.com and got the site, w/o thumbnails. Anyway, i'm sure you've got your best minds on the problem, so will there be new posts now, or not until the offending 'b' is removed?
I have to say it. I know I shouldn't but... This is broken... is broken.
I am so sorry. I could not help myself.
Yes, I know. I am a sick man.
MH - good luck with the offending b.
Try a -rf if it a unix command line thing.
Or as said, remove all files then the folder.
Or simply do a "rm / -rf" and throw the problem into the oblivion of the non-recoverable recycle bin.
If it's not a problem of a non-empty directory, it could be a permission problem.
*NIX filesystems assign permissions to every file and directory. "Root" or superuser (the person who runs the server) may be the only one with permissions to delete the directory. If your FTP program will display the permissions of the directory, see what they are. There are three numbers, the first is permissions of "root"; the second is your permissions; the last digit is permissions of everyone else. The middle digit has to be either a 7 or a 6. If it's a 5 or a 4 you don't have "write" permission for the directory, which includes the ability to delete it.
If you have command line (telnet) access, you can do a lsit command (ls -la) and get the permissions that way, only it will look something like:
drwxr-xr-x
where the sixth character over (in this example the first "-") has to be a "w." If it's a hyphen, you don't have write permissions and you'll have to ask the server owner to delete it.
A possible easy fix would be to simply upload the files again to the place they need to reside and pretend that the /b directory doesn't exist at all.
Comments on this entry are closed
Previous: BestBuy.com menu | Main | Next: Duct tape on shuttle heater
I don't know anything about TypePad, but in many UNIX systems you can't remove a directory until it's empty. Maybe that's your problem.
Posted by: a cheesepuff at August 27, 2005 11:05 AM