A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: Glass patio tables (potentially) | Main | Next: calltheinternet search results
July 15, 2005 12:02 AM
Broken: Water dispenser buttons
Here's the water dispenser at work. To get hot water, you have to push "both red buttons." But there are three! It turns out that you have to push both of the LARGER red buttons to get hot water. The smaller one is supposed to give you extra hot water, but there's no indication of whether you push and release it before pressing both larger red buttons, or push all three, or what. Pushing the small red button turns on the red light, but sometimes the red light is just on anyway. And the water doesn't stop flowing for about three seconds after you release the buttons (red-red or blue) so you always end up with a full spill compartment.
[P.S. Peter Conrad draws cartoons at peterconrad.com. Good shtuff. -mh]
Warm??? If you look carefully, that "WARM" water is currently at *90C*! What same designer would label that as warm???
But why couldn't they use visual mneumonics instead of instructions? A line connecting the word HOT and the two buttons, and then another line connecting the words EXTRA HOT and all three red buttons would make the point beyond any shadow of a doubt.
This is what I'm sayin':
http://www.davesbrain.ca/miscpix/coffeeurn.jpg
Is there any doubt how to get hot water or extra hot water?
I can't believe nobody has commented that there are five buttons for three functions.
Probably what happened here was that originally there were just two buttons: Cold and Hot. Then for a later model designers wanted to add an even hotter temperature (because Hot was really just "quite warm"), so they added a third button: "Ext. Hot" (which should have been "very hot", oh well). They figured couldn't relabel the middle button "Warm" because users would be confused.
Then it was discovered that users often don't pay attention to the buttons closely and were ordering up hot water and melting their plastic bottles, or scalding their throats after chugging what they thought would refreshing instant iced tea. So the designers added buttons to make sure that selecting "hot" had to be more intentional.
Broken, broken, broken!
further complaint: of the three similar black ovals, two show temp and one a button?
Anyway, 90F isn't very hot for a drink - just warm. Coffee at a restaurant is typically served at at least 140. 190 would be seriously dangerous (see McDonald's lawsuit -- the coffee there really was too hot).
i just have to comment on Frank Senbeens' name...genius:) and the 3-button hot water thing is so some kid doesn't get scalded...most dispensers that have near boiling water have some sort of safety feature like that.
>> Robby and picklejuice, you both make excellent explnrtions on this item.
Also the water dispensing for a few seconds after you release the button happens in most cappacino machines and causes waste and or scalded hands because customers don't read the sign release button when cup is 2/3 full(not that this one has one).
broken
I don't think his comics are that clever. In fact, I don't really even get it... the guy tells the mechanic to not change the radio station, and then when the mechanic gets in the car the radio is swearing at him?
We had that same water dispenser at my old job and although I never got hot water, I always wondered why there were two buttons.
After cleaning up the photo and enhancing the quality, It IS 190 F, IF THAT IS HOT WHAT IS EXTRA HOT!!!!!!?!?!??!
Easy. Just press all the buttons at once for 6 hours. Then gargle minty toothpaste and spit it at the thing. Just throw a brick at it, and it should be sufficiently messed up- ready for sale on Ebay!
Wow, he's right; the first oval says 43, but the second says 190! (You can see the "1" if you increase the gamma/brightness).
http://illhostit.com/files/8090823068227598/Water%20Cooler.JPG
here is the touched up picture show 190
Here is the pictuer http://illhostit.com/files/8090823068227598/Water%20Cooler.JPG
"Actually, I'm pretty sure that the hot reads '190'. That would mean that it has to be °F."
What you mean that you don't want your coffee to be 190 degrees C or 374 degrees F? WIMP LOL... JK
yeah must be F or there would definately be no reason for extra hot.. unless that's in case you wanted to make sure the suicidal coffee was effective.... :
:;
The News & Observer in Raleigh NC has the exact same one. Everyone there gets cold water and heats it on their own.
I get it. if you want extra hot water you press both the lower left and the little red button, the other (red) button is for 190f water. blue for 43f
Comments on this entry are closed
Previous: Glass patio tables (potentially) | Main | Next: calltheinternet search results
Col, hot and ext hot? WHy not use Warm and Hot instead? I see "ext" and I think of the word "External."
Posted by: Robert at July 15, 2005 12:24 AM