A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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June 8, 2005 02:36 PM
Broken: (note: contagious media)
Note - today is just about the last day for peekin' at lickr, which is kinda a best-of of past TIB entries.
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Previous: Mall shoe shopping | Main | Next: Symantec phone support