A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: Cafe toilet | Main | Next: Prius check engine light
May 12, 2005 12:04 AM
Broken: OCR preferences panel
Thanks to Jessamyn West: Here's the picture of "the entire preferences panel for some of the worst OCR software I have ever tried to use"...
Well, for one, the correct term is "Neural", not "neuronal". More importantly, though, it's not exactly an intuitive preferences panel, is it? Having worked on Neural Networks myself, I understand what the purpose is of loading a(nother) network for an OCR program, but will the average user? There's absolutely no indication to the user what this thing does.
I'd say that the oddest thing about this PREFERENCES panel is that there does not appear to be any preferences to be set.
This is bad, but not THAT bad. I really think the main problem is that the words "Neuronal Network" happens to not be a common term. Pretend for a moment instead it said:
"Program Skin:"
THEN the dialog would be fine. You could either type in the name of a preferred interface skin, browse from a list of available ones, confirm your choice with the OK button, return to the program's DEFAULT skin, or just cancel the operation entirely. A perfectly fine dialog.
BUT WAIT!!! What if you don't know what a "skin" is? Then this dialog becomes really strange and unmanagable. Is it not amazing how our familarity with what something does profoundly affects our assessment of it's functionality?
But what do you type in? a URL, file path or network name? THAT's where this program fails, non-specific instruction.
Maybe they apply a skin by sticking a finger in your eye and using the optic nerve to connect to your brain (neural) to see which skin you want.
This can't be broken it's a mac. j/k. I figured this would end up launching a long discussion about panels vs. windows etc. I've used OCR before, 4 different versions throughout the years, and I have no idea why I'd want to specify a location for my neural network, what it would do, or how this has to do with preferences. This dialog box hurts my brain.
Optical Character Recognition, it's so you can scan documents and convert them back to editable text
This is typical of Apple Mac cos they often put confusion message like this one. Also they are Irish cos Irish cannot spell!!!!
Comments on this entry are closed
Previous: Cafe toilet | Main | Next: Prius check engine light
What's worst is I don't really get what's so broken.
I am broken.
Posted by: The Broken at May 12, 2005 01:21 AM