A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Battery close-up | Main | Next: Fish-nuggets packaging
March 9, 2005 11:51 AM
Broken: Wayport wireless
Steve Hoffman writes: Wayport Net access in my hotel is broken!
That is weird. I sent one in a week ago and it has not showed up yet. That is stupid that you have to pay again to get internet acces. They should have free acces in the lobby.Or free internet alltogether. Just get a few cable modems to keep high bandwith and just charge a few extra $$$ for a room. They can have a few different networks with a modem for each one.
Damn companies trying to get every damn technicality they can find.
It's like charging you for the room then charging you again becasue they had to replace a roll of toilet paper.
I wasn't expecting peace and quiet in MOST of the hotel, but if you are going to welcome business travelers (and if you are on a housing list for the American College of Cardiologists Meeting, you are welcoming business travelers), at least provide a small area where I can get stuff done, especially if you are going to kick me out of my room (and turn off my net access) at 11am. ;-)
Comments on this entry are closed
Previous: Battery close-up | Main | Next: Fish-nuggets packaging
Hmm,
This does stink. My only question in this is that it appears that this submission was done today and shows up today, where as other submissions take months to show up. I know, chalk this up to you didn't choose my submission...
Posted by: Joshua Wood at March 9, 2005 03:19 PM