A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: Math in ad banner | Main | Next: Shopping.com image
January 27, 2005 09:49 AM
Broken: PBS online store merchandising
The PBS.org website shows an unfortunate error in merchandising in its online store: the product graphic of a stuffed animal leads visually right into the promo for the program "Auschwitz: Inside the Nazi State." See the live site at shoppbs.org.
Thanks to James Schmill for the pointer.
Joshua, the text reads, "Pick up a Little Something for Your Kids...Auschwitz" Yes, the average person will deduce that the stuffed animal is what to pick up for the kids. However, there's an unavoidable association one makes when looking at the page initially. An association I'm sure PBS did not intend. Advertisers know better. Unequivocally broken.
It's not broken anymore. The top part of the link takes me to "Kids Shop", and the bottom part takes me to the page for the Auschwitz DVD.
A1-
It's not the links that are broken, it's the visual effect--similar colors, no border, makes the text from the one seem to flow into the other.
Conant,
No. That is not what the text reads. The text reads:
Pick up
a Little
Something
for Your
Kids>>
Auschwitz
Yes. I ommitted the arrows, because the effect is "Pick up a little Auschwitz for your kids," regardless of whether there are arrows pointing to the kitty. Maybe the cat's name is Auschwitz.
BTW, ellipses indicate ommited material.
The two ads were probably designed separately then randomly placed together. Btw, the cat's name is Sagwa.
The page is broken, but also look below it in the top sellers. A DVD about Fiedel Castro. What says American more than a DVD about a Cuban dictator, eh?
Comments on this entry are closed
Previous: Math in ad banner | Main | Next: Shopping.com image
This really does not seem broken to me. Perhaps an odd juxtoposition, but I don't think anyone will be confused that they're saying get your kids Auschwitz.
Posted by: Joshua Wood at January 27, 2005 11:56 AM