A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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October 5, 2004 12:01 AM
Broken: Cancel/submit button
This is from our corporate travel site. This page appears when you are trying to cancel a reservation (air, car, hotel, etc). What's broken is that the cancel button actually reconfirms the reservation.
Happened to me using Windows 2000 in Virtual PC (I don't use Windows often). I had a CD ROM kids' game in the drive and the installer started automatically, and when I tried to cancel I got a confirmation dialog asking if I was sure. The two options: Okay and Cancel, and if I click Cancel it DOESN'T cancel.
Same problem: poor wording.
I'm encountering the same challenge with designing an intranet application. In the setup screen there is a check box to cancel the job. There is also a Cancel button on the bottom of every screen to cancel changes. I'm lucky to get a chance at cracking this one, hope I don't screw it up and end up here :)
VietnamImpression.com: Vietnam tour operator hotel booking visa arrangement car rental house services
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Previous: "Expensive" store name | Main | Next: Grassisgreener.com signup
It looks like the Cancel button cancels your request to cancel the reservation. Maybe you need to Submit your request to cancel instead. The page is poorly worded, regardless.
Didn't a similar conversation come up a few weeks ago?
Posted by: Bob Sifniades at October 5, 2004 10:03 AM