A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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September 30, 2004 12:25 AM
Broken: Open sign
Ian writes: "The sign says Open/Come in, while the doors are locked pretty tight."
[I like this photograph because it's such a good metaphor for poorly designed products, services, and websites. The advertising and marketing efforts try to get people to come in, but the broken design keeps the doors locked tight. -mh ]
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Previous: Travelocity.com search results | Main | Next: Ski lift sign
Classic.
Posted by: iagree at September 30, 2004 09:51 AM