A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: Rewind DVD sticker | Main | Next: Microwave start-stop button
March 19, 2004 12:02 AM
Broken: Copenhagen metro railings
In the recently opened Copenhagen Metro Station the railings are flat. Flat enough to place a battery on (as in the images), and flat enough so that the battery can stand alone. That has several major, highly critical, risks. Among them are plaicing bottles on the railings; they then need only need one small push to fall 11 metres (36 feet) and hit somebody in the head.Tragically, the flat railings have also inspired at least two young men to walk on them. Both died from falling down to the underground platform 11 metres below them. After the second death, which occurred Sept. 2003, the Metro company decided to take action and change the railings. After one year of operation, they promised in a press release that they will have all railings changed to more secure ones by spring 2004.
I don't see where this is a problem. If someone is outright stupid enough to do the equivalent of tightrope walking that high up, he's doing the human race a favour by removing himself from the gene pool.
HA!
Stupid people are always entertaining. I wonder if the architects did it on purpose just to see if anyone would be dumb enough to walk it.
It's not that idiots walked on the railing and fell off that concerns me so much as the placing of items on the railing. I would not care to be hit in the head by a purse (or whatever) falling from 36 feet.
Comments on this entry are closed
Previous: Rewind DVD sticker | Main | Next: Microwave start-stop button
It's amazing that even a minor architectural nuance such as this can mean the difference between safety and potentially grave injury. This is why I read Thisisbroken.com: to show people that the choices they make, no matter how miniscule, can have far-reaching consequences.
In other words: you can never make a system too idiot proof!
Posted by: quanta at March 19, 2004 11:29 AM