A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Redundant Amazon page | Main | Next: Gym entrance
February 25, 2004 12:42 AM
Broken: Movie ticket
AMC has been printing tickets like this since 1999. I received this "Movie Watcher Reward" on 1/2/2004 but it expires on 12/1/1999? I think it's time for them to upgrade their software. Most of us made sure our computers were Y2K compliant back in '99 :)
Probably just their way of setting "no expiration". This was done all the time "back in the 20th century", until it started getting close to y2k.
Have you tried to contact them and let them know? Well, you'd think they know, but maybe they think no one cares so why change it. Or do they think it's a change that's too expensive to be worth it?
Well, I got a bottle of Starbucks Frappuccino that has printed on the back, "BEST TASTE BY JUL 3001". I purchased it 3 years ago. Who knows, maybe it's like a fine wine! NOT! I'm keeping the bottle anyway just for fun. It's an eyebrow-raiser when company comes over. However, rest assured, I drank it right away - instead of waiting for it's "best taste" date.
I work at an AMC in Tampa and I know for a fact that we know of this issue. We don't have any kind of expiration date for those rewards but with the way our software is and was designed ALL reward tickets MUST have an expiration date on them. Doesn't mean that they have to be valid....
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Previous: Redundant Amazon page | Main | Next: Gym entrance
Maybe they mean 2099...
Posted by: Alden Bates at February 25, 2004 05:45 AM