A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: Virgin Atlantic baggage form | Main | Next: Reset button on any lengthy form
December 5, 2003 03:16 AM
Broken: Budget rent-a-car phone
Just so Thrifty doesn't feel alone here at This Is Broken...
Craig Theisen writes from New Jersey:
This sign at the Philadelphia International Airport baggage claim area is self-explanatory. Obviously, if you want to get a pick-up from Budget, you're going to have to go outside and wait and hope the bus is running.
My first thought was that the phone had been stolen. If someone defaces your interface, it's almost certainly not going to work.
there are lotsa other rental car phones in the area, you just have to yank one of those off the wall and move it to budget... they're just trying to save you money. ;)
Comments on this entry are closed
Previous: Virgin Atlantic baggage form | Main | Next: Reset button on any lengthy form
i believe they went out of business, so maybe its not so much an interface problem as it is a court ordered liquidation of all assets, such as phones.
Posted by: araboth at December 5, 2003 04:40 PM