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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Cellphone shutting-down beep | Main | Next: iTunes censorship
December 22, 2003 03:45 AM
Broken: Austin, TX
Jim Neeley writes:
At the main entrance to the gates at the Austin airport, you're directed left for gates 1-11 and right for gates 12-25. Simple, except that gate 11 is actually to the right! One doesn't exactly want to have to backtrack to find one's gate while lugging two carry-ons, does one?(I'll note that other than this small inconsistency, Austin is one of my favorite airports in the country. Great architecture and good local food, served right there in the terminal. Definitely a good experience. -mh)
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Previous: Cellphone shutting-down beep | Main | Next: iTunes censorship
Not to mention the fact that you just might miss your flight if you have to walk an extra quartermile.
Posted by: never mind that at December 29, 2003 02:12 PM