A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: Pasting Yahoo Maps directions | Main | Next: HMO customer service
November 18, 2003 01:38 AM
Broken: Safety sign on door
These pictures are from my work. I think that our safety officer is going a bit far by posting instructions to open doors! Perhaps he has too many acquaintances in the litigation business.
Even so, I think a better choice of signage would be one word; "PUSH", rather than a paragraph on how to open the door.
Form and function. Door handles, by their shape, should tell you whether they should be pushed or pulled.
I think it's supposed to read, "Don't Run Into The Door", which is common sence, espically to a doctor. On the other hand, they could have hired some dumb fuck for a doctor, but that's just me.
I can't speak for anyone else, but any time I've seen door handles shaped like the ones shown in the photo, I've intuitively known that I need to rotate the handle to disengage the latch, and the swinging direction of the door is easily deduced by examining the jamb configuration...
Without signs like that, I'm sure I'd be dead today. Some machines are just to complex and dangerous to be operated without instructions.
Comments on this entry are closed
Previous: Pasting Yahoo Maps directions | Main | Next: HMO customer service
Hi,
I bet a lot of people "pull" on the door rather than "push". From the pictures you included I can see how most people would pull on those door handles rather than push.
Similar situation:
http://216.239.57.104/search?q=cache:5gPA-Q6BNb4J:www3.sympatico.ca/bezanson.psa/files/PushMePullYouDoors.pdf+correct+door+handle+for+push+door&hl=en&ie=UTF-8
Also available as a PDF here:
http://www3.sympatico.ca/bezanson.psa/files/PushMePullYouDoors.pdf
Posted by: Paul at November 19, 2003 03:10 PM