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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Fast food sign | Main | Next: Airport Windows errors
June 23, 2003 06:00 AM
Broken: Bank homepage search
Go to www.bankofny.com - the Bank of New York, the bank that Good Experience, Inc. uses - and search from home page for "merchant account". Guess what comes up: the exact same home page, again. No results page at all.
P.S. June 27 update: Stefani Pritchard reminds us that "the search function works properly when the user clicks on the 'Submit' button. But for the many experienced computer users who assume the return/enter key serves the same purpose, the result is a screen refresh. Definitely broken."
(Click the image to zoom in.)
Comments on this entry are closed
Previous: Fast food sign | Main | Next: Airport Windows errors
i am experienced and the enter key did function
as the submit key my suggestion is that they fixed the site.
Posted by: sniper at January 14, 2005 11:43 PM