All projects: Gel, Good Todo, Games, Uncle Mark, Bit Literacy
Quick Posts
From Sloppy Info, a comment on Microsoft's vision of the... (Oct 28, 2011)
Here's what happens when Eddie searches for the "Hide Sheet"... (Sep 16, 2011)
A few tidbits for a few days (Jul 29, 2011)
We used to call it a chart. Now it's an... (Feb 24, 2011)
Introducing... Autocomplete Me (Mar 5, 2010)
Three quotes for the day (Feb 28, 2010)
Innovation and architecture (Feb 4, 2010)
Correcting the experts on the Madoff scandal (Dec 21, 2008)
Khoi Vinh on online newspapers (Apr 22, 2008)
User-hostile architecture with healing powers? (Apr 4, 2008)
Customers rating the iPhone (Apr 1, 2008)
Google and Virgin going to Mars (Apr 1, 2008)
The three online goals (Mar 28, 2008)
Welcome to the redesigned Good Experience! (Mar 10, 2008)
Balloon panzer (Mar 5, 2008)
Radio interview of your humble scribe (Mar 3, 2008)
The Sharper Image files for bankruptcy (Feb 21, 2008)
Oscar-winning animated shorts (Feb 19, 2008)
Two new Kevin Kelly pointers (Feb 13, 2008)
Mistake-proofing designs with poka-yokes (Feb 12, 2008)
The "experience" of Obama vs. Hillary (Feb 8, 2008)
Truth in fast-food advertising (Feb 8, 2008)
Pick your American presidential candidate (Feb 5, 2008)
A Super upset, 60 years later (Feb 4, 2008)
Behavior based on words "bonus" and "rebate" (Jan 31, 2008)
Hot water in hot water (Jan 31, 2008)
Dutch retailer messes with its own site (Jan 30, 2008)
How to mess with the site of your choice (Jan 29, 2008)
Why Kevin Kelly is optimistic (Jan 29, 2008)
NYT - problems with American beef (Jan 28, 2008)
Games pick: Passage (Jan 26, 2008)
Bike trail video (Jan 25, 2008)
iPhone update good for Gootodo users (Jan 17, 2008)
NYT on more NYC restrooms (Jan 14, 2008)
NYT reviews public toilet experience (Jan 12, 2008)
NYT - different movie options for kids (Jan 11, 2008)
365 days of a desktop (Dec 27, 2007)
More holiday-week reading (Dec 26, 2007)
Quick reading for the holiday week (Dec 25, 2007)
Whole Foods and a holiday customer experience (Dec 24, 2007)
Zappos.com and customer experience (Dec 24, 2007)
MUG lists good orgs to help (Dec 17, 2007)
Web 2.0 cleverness (Dec 14, 2007)
NYC pointer: Cymbeline (Dec 14, 2007)
More on expensive "green" fashion (Dec 13, 2007)
On the glut of stuff (Dec 7, 2007)
Human history in 60 seconds (Dec 6, 2007)
Summarizing Saudi history: "The Kingdom" opening credits (Dec 6, 2007)
Web 2.0 is not a design aesthetic (Dec 3, 2007)
Kottke on iPhone (Nov 30, 2007)
Huge stereos... on bicycles (Nov 29, 2007)
New game: OrbBlaster (Nov 29, 2007)
How to refuel a plane (Nov 29, 2007)
The telltale sign that you know something... (Nov 28, 2007)
Jesse Thorn on "the New Sincerity" (Nov 19, 2007)
Rating the football fan experience (Nov 8, 2007)
NYT on "restaurantspeak" (Nov 8, 2007)
Now available: Uncle Mark 2008 (Nov 6, 2007)
MIT sues Frank Gehry (Nov 6, 2007)
Jerry Seinfeld on the word "blog" (Nov 6, 2007)
Yet another 2.0 usage (Nov 6, 2007)
Sneak peek... (Nov 3, 2007)
Three links on design (Nov 2, 2007)
On NYC vs. Silicon Valley (Heiferman) (Oct 31, 2007)
Resources for consumer complaints (Oct 30, 2007)
Simplicity in airfares (Oct 29, 2007)
20 Questions on The Simpsons and Harry Potter (Oct 26, 2007)
AskWiki, neat Q&A tool (Oct 23, 2007)
Speaking in Toronto this Friday (Oct 23, 2007)
Info on Southern California fires (Oct 23, 2007)
Funny Ticketmaster captcha (Oct 23, 2007)
Fun stuff for the weekend (Oct 19, 2007)
Veggies taste better clothed in golden arches (Oct 15, 2007)
Sausage experience (Oct 10, 2007)
Google vanity ring (Oct 10, 2007)
Recent grad on "Fakebook" (Oct 6, 2007)
For fun - Clapton solo (Oct 4, 2007)
Curing back pain, experientially (Oct 4, 2007)
Tom Friedman quote (Oct 2, 2007)
Funny Chinese customer service sign (Sep 27, 2007)
Speaking TONIGHT, Thursday, 6:30pm at NYC's Apple Store SoHo (Sep 27, 2007)
Fun video of thieving seagull (Sep 26, 2007)
"Crop circles" on SF beaches (Sep 26, 2007)
Creative Good on a podcast (Sep 26, 2007)
45% of Manhattan dedicated to cars (Sep 24, 2007)
Comparing download pages (Sep 21, 2007)
Fun Chinese sign on mistakes (Sep 20, 2007)
The troubled Palm Treo (Sep 10, 2007)
For fun - panda clip (Sep 7, 2007)
Videos of famous musicians hawking stuff (Sep 5, 2007)
Five tips for trendwatching (Sep 4, 2007)
For fun - Microsoft Paint video (Aug 31, 2007)
Craig Newmark and customer service (Aug 31, 2007)
Gateway is sold off to Acer (Aug 27, 2007)
A new source of advertising: your neighbor's SUV (Aug 26, 2007)
Marriott, Shrager, and the hotel experience (Aug 18, 2007)
Netflix bets big on the telephone experience (Aug 16, 2007)
Increasing guilt about bottled water (Aug 13, 2007)
Ten more quick summer recipes (Aug 8, 2007)
Amazon's improved rating display (Aug 7, 2007)
Fun NYT correction (Aug 6, 2007)
Revisiting the customer-centric worldview (Aug 3, 2007)
Worth reading (Aug 1, 2007)
eBay's new visual looks familiar... (Jul 30, 2007)
All about emoticons :) (Jul 30, 2007)
On the "transportation experience" in America (Jul 27, 2007)
Fun "lighting doodle" animation (Jul 26, 2007)
Harry Potter-themed Nigerian scam (Jul 26, 2007)
A book naming trend? (Jul 20, 2007)
Graphic design via trampoline (Jul 18, 2007)
Comcast commercial (Jul 17, 2007)
Two fun tech videos (Jul 13, 2007)
The acceleration of food trends (Jul 11, 2007)
New Yorker on focus groups (Jul 5, 2007)
Hospital's "chief experience officer" (Jul 5, 2007)
Gootodo on the iPhone (Jul 2, 2007)
On annoying net words (Jun 28, 2007)
Quote from Skype's Zennstrom (Jun 21, 2007)
Customer experience in the news (June 2007) (Jun 18, 2007)
Expensive NYC hotel customer experience (Jun 13, 2007)
How to design a loading zone (Jun 7, 2007)
Let's meet in New York City, Wednesday, May 23 (May 16, 2007)
Meetup.com vs Google (May 16, 2007)
JetBlue's founder leaves (May 10, 2007)
Bit Literacy pic (May 10, 2007)
Robots in war (May 8, 2007)
Trend: the religious experience today (May 4, 2007)
Ease-of-use and color printers (May 2, 2007)
Customer service hall of shame (Apr 29, 2007)
Copernican Award 2007 winners (Apr 19, 2007)
Pepsi and Starbucks rethinking experience (Apr 17, 2007)
Web 2.0 movie (Apr 10, 2007)
Web radio under threat, again (Apr 5, 2007)
Quick tip: avoiding postal junk mail (Apr 5, 2007)
2007 Copernican Awards finalists announced (Apr 2, 2007)
Microsoft on open source (Mar 30, 2007)
Dairy Queen's new logo (Mar 29, 2007)
The "CEO mega-mansion factor" (Mar 29, 2007)
"Bit Literacy" is available; new website, sample chapter (Mar 28, 2007)
Microsoft and the videogamer's experience (Mar 28, 2007)
"Gridlock Sam" on NYC traffic (Mar 22, 2007)
Pictures from Alinea (Mar 19, 2007)
How Southwest apologizes (Mar 17, 2007)
The basics in "smart buildings" (Mar 17, 2007)
Bit Literacy available for pre-order (Mar 15, 2007)
Followup on Alinea (Mar 13, 2007)
JungleCrazy.com (Mar 8, 2007)
Post offices removing clocks (Mar 3, 2007)
Clip - Microsoft and health care (Feb 27, 2007)
Fast Company on Richard Branson (Feb 25, 2007)
Another poorly designed ballot (Feb 24, 2007)
TIB pointer (Feb 15, 2007)
Video games and the user experience, part 2 (Feb 14, 2007)
Poor design for the "benefit" of the elderly (Feb 13, 2007)
Boutique customers want the basics (Feb 13, 2007)
English signs in Beijing (Feb 9, 2007)
Trendwatching - trying new experiences: "trysumers" (Feb 8, 2007)
"Budgeting" column now in four languages (Feb 8, 2007)
(Personal note) Floods in Jakarta (Feb 7, 2007)
The user experience of online invites (Feb 6, 2007)
Photo cross-section of NYC (Feb 2, 2007)
Video games and the user experience (Feb 1, 2007)
Fireside chat with Seth Godin and 37signals (Jan 29, 2007)
Pogue on Microsoft's poor PR practices (Jan 25, 2007)
Lines and the experience of a space (Jan 23, 2007)
Changing Manhattan neighborhoods (Jan 20, 2007)
Fast Company on experience designers (Jan 18, 2007)
Cancelling accounts (Jan 17, 2007)
NYT scans (Jan 16, 2007)
Experience in Old Spice (Jan 8, 2007)
Creative Good is ten years old (Jan 7, 2007)
Profile of BlueNile.com, customer-centered e-tailer (Jan 7, 2007)
Universal design in architecture (Jan 7, 2007)
Popcorn and live theater (Jan 5, 2007)
Bill Gates on the hundred dollar laptop (Jan 4, 2007)
Home Depot news (Jan 4, 2007)
Princeton bookstore closes (Jan 3, 2007)
Moats in NYC (Dec 28, 2006)
NYT on La Rosita's closing (Dec 27, 2006)
NYTimes on whale vomit (Dec 18, 2006)
Hollywood interfaces (Dec 18, 2006)
Google Patent Search launches (Dec 13, 2006)
Clay Shirky on Second Life (Dec 12, 2006)
Use Goovite, not Evite (Dec 8, 2006)
On unnecessary batteries (Dec 8, 2006)
Explaining blogs' popularity (Dec 5, 2006)
Profile of good game designer (Dec 1, 2006)
Nintendo: success with simplicity (Nov 30, 2006)
Don't buy the Microsoft Zune (Nov 26, 2006)
How (not) to prevent people from using bus lanes (Nov 23, 2006)
Are airports or airlines responsible for customers getting wet? (Nov 21, 2006)
A simple experience of collecting tickets (Nov 20, 2006)
Adios, Movie Place (Nov 19, 2006)
mediabistro on Uncle Mark (Nov 17, 2006)
The experience of the disappearing staff who rarely speak (Nov 17, 2006)
Taser at UCLA (Nov 17, 2006)
The Gap launches Piper Lime (Nov 17, 2006)
Big fried-chicken logo (Nov 16, 2006)
Introducing guest blogger Paul Adams (Nov 16, 2006)
Bank of America song (Nov 13, 2006)
Motorola's poor usability (Nov 10, 2006)
David Pogue on Treo (Nov 8, 2006)
Movie Place, another local good experience (Nov 6, 2006)
Customer-centered grocery chain (Nov 5, 2006)
RetailMeNot (Nov 3, 2006)
NYT on marketing to women (Nov 1, 2006)
Advertising has no future, says the ad agency CEO (Oct 27, 2006)
Kids' snacks (Oct 27, 2006)
Experience designers hit ice cream (Oct 26, 2006)
NYT on PC gaming in Korea (Oct 7, 2006)
New design thinking at Stanford (Oct 6, 2006)
Pogue on cell phones (Sep 28, 2006)
iPod vs Zune (Sep 25, 2006)
Brilliant slogan (Sep 18, 2006)
The shopping cart experience (Sep 17, 2006)
HBO Experience (Sep 8, 2006)
Gootodo mention (Aug 23, 2006)
Gootodo news (Aug 21, 2006)
Boeing's Internet service (Aug 18, 2006)
Pogue on Mac/Windows (Aug 10, 2006)
Cray and simplicity (Aug 10, 2006)
In-N-Out news (Aug 7, 2006)
Tintype photographer goes back to basics (Aug 3, 2006)
Fun - Darth Vader link (Aug 3, 2006)
Net Promoter in Ad Age (Jul 25, 2006)
On ballpoint pens (Jul 20, 2006)
Japanese retailer with less choice (Jul 18, 2006)
Nestle and the paradox of choice (Jul 17, 2006)
Neat bank ad (Jul 12, 2006)
NYT: A Maine retreat's quiet (Jul 11, 2006)
Must-see Charlie Rose with Warren Buffett (Jun 30, 2006)
Commerce Bank tops the banking ratings (Jun 29, 2006)
Innovation counterpoint (Jun 29, 2006)
Mind-reading game (Jun 28, 2006)
Information architecture at the WTC (Jun 28, 2006)
TED talks, Gel videos, Al Gore (Jun 27, 2006)
Broken: Veniero's customer experience (Jun 26, 2006)
Warren Buffett gives to Gates Foundation (Jun 25, 2006)
NYC note: Jane Jacobs event (Jun 25, 2006)
Hats off to Bill Gates (Jun 23, 2006)
Learning from Craigslist (Jun 21, 2006)
WSJ on cell phone research (Jun 20, 2006)
More on BP (Jun 20, 2006)
Innovation at Good Experience (Jun 13, 2006)
Pizza and good customer experience (Jun 8, 2006)
An American take on the Danish experience (Jun 4, 2006)
More on simpler cell phones (May 30, 2006)
Cell phone usability (May 29, 2006)
Visualizing website structure (May 26, 2006)
Conservative rock? (May 25, 2006)
Al Gore: SNL and "An Inconvenient Truth" Trailer (May 24, 2006)
David Pogue's calendar pick (May 9, 2006)
2006 Copernican Award Winners (May 4, 2006)
Nintendo's naming mistake (May 2, 2006)
The urban experience and La Rosita (Apr 30, 2006)
Elevating wrists (Apr 29, 2006)
More on "Internet Radio's lethal injection" (Apr 29, 2006)
EFF alert (Apr 27, 2006)
In memoriam - Jane Jacobs (Apr 25, 2006)
Ice Cream Day (Apr 25, 2006)
Copernican Awards follow-up (Apr 24, 2006)
Simplicity in advertising (Apr 24, 2006)
A tip on the JackBe post (Apr 20, 2006)
Reactions to my Tech Meetup talk (Apr 14, 2006)
Gootodo on ABC News (Apr 13, 2006)
Swelling Flash drive (Apr 12, 2006)
Orange's "not another phone shop" (Apr 11, 2006)
Two good midtown NYC exhibits (Apr 8, 2006)
Authenticity by law (Apr 6, 2006)
Bill Gates's bit literacy challenge (Apr 5, 2006)
Finger break-dancing (Mar 24, 2006)
Pompei on authenticity (past link) (Mar 24, 2006)
Economist on "the shaving experience" (Mar 20, 2006)
Guardian UK on overload (Mar 20, 2006)
Defining good experience (Mar 17, 2006)
Primetime on game theory (Mar 17, 2006)
Thoughts from ETech (Mar 10, 2006)
OXO's design process (Mar 10, 2006)
Complexity causes product returns (Mar 7, 2006)
Outlook quote (Mar 3, 2006)
On Metreon's demise (Mar 3, 2006)
How the ten-dollar bill was designed (Mar 2, 2006)
37signals' new book: Getting Real (Mar 2, 2006)
Kirkpatrick on Xfire's philosophy (Feb 17, 2006)
The Chili Experience (Feb 12, 2006)
TIB on Pogue on packaging (Feb 10, 2006)
Textual annoyances (Feb 1, 2006)
Getting past IVR trees (Jan 25, 2006)
A critic studies the dining experience... as a waiter (Jan 25, 2006)
Thought (Jan 23, 2006)
Thought (Jan 16, 2006)
TIB on NY1 (Jan 6, 2006)
The changing Chicago experience (Dec 8, 2005)
Good book on branding (Dec 5, 2005)
Suburban high-rise experience (Dec 5, 2005)
Brief history of Nintendo's Super Smash Brothers (Dec 3, 2005)
For fun: SpongeBob pic (Dec 2, 2005)
On sales clerks... (Nov 15, 2005)
Uncle Mark 2006 - print copy at cost (Nov 14, 2005)
Announcing Gel and euroGel 2006 (Nov 8, 2005)
Worth a look (Nov 2, 2005)
Uncle Mark 2006 now available (Oct 19, 2005)
Complexity of tech products (Oct 19, 2005)
AOL's new ad campaign (Oct 14, 2005)
On game play (Oct 12, 2005)
On redesigning Yahoo (Sep 19, 2005)
Window designs (Aug 25, 2005)
The Hollywood slump, explained (Aug 24, 2005)
New Gap brand (Aug 19, 2005)
Names as university brands (Aug 12, 2005)
The character of doors (Aug 12, 2005)
Google search results feature (Aug 10, 2005)
Authenticity in Tombstone (Aug 8, 2005)
Sun's net-promoter (Aug 4, 2005)
Sales trends vs. gross (Aug 4, 2005)
Tunnels and skyways (Aug 3, 2005)
Apple's new mouse (Aug 3, 2005)
JetBlue and JFK's TWA terminal (Aug 1, 2005)
Changing the name to Macy's (Jul 29, 2005)
Simplicity and Stonehenge (Jul 27, 2005)
Costco in the NYT (Jul 22, 2005)
Airline quote (Jul 22, 2005)
Liver transplant ad (Jul 22, 2005)
Dining experiences from Danny Meyer (Jul 20, 2005)
ASICS Gel commercials (Jul 19, 2005)
Optimus keyboard (Jul 15, 2005)
Whole Foods invests in the experience, not ads (Jul 15, 2005)
Urban advertising (Jul 9, 2005)
Condolences (Jul 7, 2005)
History of the joystick (Jun 14, 2005)
Google on TIB (Jun 13, 2005)
More light gray on white... (Jun 7, 2005)
Update: Things that need to STOP (May 31, 2005)
Gel 2005 - initial recap (May 1, 2005)
Broken MyPyramid (Apr 20, 2005)
The Lincoln Experience (Apr 19, 2005)
New Gel Speaker Announcement ("Born Into Brothels") (Apr 8, 2005)
Gel recommendation (Apr 5, 2005)
Last day for Gel 2005 regular price (Mar 31, 2005)
Drawings in the New Yorker (Mar 24, 2005)
Jef Raskin (Feb 28, 2005)
Gates homages (Feb 24, 2005)
New Gel speaker: Wikipedia's Jimmy Wales (Feb 18, 2005)
Link to prank (Feb 17, 2005)
Marissa Mayer - speech notes (Feb 11, 2005)
Interrupting bits (Feb 10, 2005)
Neat shopping cart (Feb 2, 2005)
Page Paradigm and "navigation blindness" (Jan 12, 2005)
Tsunami resources (Dec 29, 2004)
Airline experience (Dec 28, 2004)
Now available - Gel 04 DVD and Uncle Mark (Dec 16, 2004)
New food column (Dec 9, 2004)
Should links be underlined? (Oct 21, 2004)
Readers speak... Getting a merchant account (Nov 7, 2003)
