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The perils of tag clouds: NewEgg's customer service page lists "popular tags" that are a little jarring.
(Live page is here; as of Dec 4 early evening, it's showing what you see in the screenshot.)
Thx, Sara B.
I've always found tag clouds to be a little ridiculous.
But to be fair to Newegg, I've aways found their customer service great.
I think tag clouds are great to understand what some of the core topics of a site are. I use them for that quite often... they're even more powerful if the tags are auto-suggested based on content.
But for the customer service site, almost by definition, it's going to have negative terms associated...
Sorry for the comment spam, but the further I dig the more interesting this becomes. It seems clicking any of the negative tags results in a "no search results" error.
My theory: the tag cloud is built from tags harvested at submission and don't get cleaned up when certain threads get deleted ...