All projects: Gel, Jobs, Good Todo, Games, Uncle Mark, Blog, Bit Literacy
Want better Web design? Watch real users:
I've long felt we're missing something with the way we go about user testing. ... I prefer to watch them in their natural environment. That would mean being in a motor home, with restless dogs and a kid playing the electronic keyboard while another one is yelling that he can't concentrate to read and watching the mom struggling to find directions somewhere in South Carolina using a cell phone with a screen smaller than a Hershey's candy bar. Understanding the true user experience, for me, means actually going out and experiencing what your site users are going through.
