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A telco solicits customer input
Wireless Soapbox is one Canadian telco's project to listen to its customers. Apart from its gray-on-white color scheme (a design that still, years later, needs to stop), the site is an interesting experience. Here's part of one post:
As a Rogers Subscriber, here are a few things you can do to win me over:1) Drop the System Access Fee. I HATE seeing this on my bill every month. Roll it in to the cost of the plans if you must (But I'd prefer it if you didn't!), but get it off my bill as a line item. I feel like I'm being ripped off every month.
2) Add things like Voicemail, Caller ID, etc TO THE PLANS, not as money grabbing add-ons. ...
The angry messages displayed on the site suggest that this is a genuine effort to listen to customers.
