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You probably can't get into Waverly Inn's dining room, because you're not a Hollywood star. This is an experience that trades on exclusivity - which is exciting for some people. But there are other approaches to good experience.
My favorite restaurateur, Danny Meyer, wrote about hospitality in his book Setting the Table (and also spoke at Gel 2007). Respect for the customer is central; whether the customer is famous is not as important.
See also: Two very different types of good experience (comparing Cipriani's customer experience to that of Danny Meyer's restaurants)
