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Updates on technology and experience
Feb 1, 2008
Three quick on technology and experience:
• David Pogue clears up HDTV confusion, though readers of Uncle Mark 2008 know my thoughts on the topic.
• Amazon buys audio book company Audible because, in the words of an Amazon VP, "We think that Audible for many years has been providing the best customer experience in the spoken-word space." Hint, how to get acquired by Amazon: focus on customer experience as much as they do.
• Microsoft offers $44.6 billion to buy Yahoo, trying to patch together a challenge to Google. The question isn't who has the best ad server or product integration - it's who creates the best customer experience. Tip, read this interview from over five years ago, which plainly states Google's strategy: offering a great experience. Will Microhoo be able to pull it off?
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