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Solving email overload - Chicago Tribune
In the Chicago Tribune today, my quick take on solving email overload:
"There are only three things you can do to an e-mail: delete it, file it or defer it [to a future day when you can get to it]," [Hurst] said. "Most people have never heard of deferring e-mails, and they perceive that they can't spend the 10 or 20 minutes it takes to learn the skill, so their in-boxes stay full of huge action items. This is demoralizing and stressful, which is a shame, because with a simple effort of a few minutes, they'd never have this problem again."
Deferring essentially means taking the e-mail out of the in-box and putting that action item on a to-do list, Hurst said. "Not just any to-do list but one which allows you to separate today's action items from those needing action on future days."
