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Craig Newmark and customer service
When Craig Newmark, founder of craigslist, spoke at Gel, he brought his laptop. (See his video clip.) After he spoke, he spent much of the rest of the day typing away - handling customer service for Craigslist, right there in his theater chair.
Craig is a genuine and admirable guy. I've posted about how Craig has said he won't cash in, even though he would probably get billions for his stake.
But more than that, he really does care about continuing to do customer service. Here's a recent post on his blog: cnewmark: I'm not going anywhere...
Like I tell people everyday, I do serious customer service at craigslist, everyday, and by "everyday" I mean every day.
My exit strategy for customer service is death; that is, I'm only be doing customer service as long as I live. After that, probably over.
I keep saying this repeatedly, not sure how the rumor started otherwise.
(Thanks, Hanan)
