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Broken: College's maintenance-request system
Someone wrote this guide to navigating UPenn's horribly broken system for submitting maintenance and repair requests.
OK, you might think that since you want to request work, you should click "Work Request". But DON'T! That will lead you off into a series of twisty little passages, all alike, where you'll be eaten by goblins.
Instead, DO click on "Customer Request". That's because you're a customer, and you have a work request. (No! don't click on "Work Request"! Remember the goblins!)
Just scanning the screenshots of this system makes me dizzy. Is it possible to submit a repair request via the site, for the site itself?
(Thanks, Cyrus!)
Credit where it's due -- Mark Liberman wrote that guide: http://itre.cis.upenn.edu/~myl/languagelog/archives/004826.html
Mark That's a serious design issue on the page, developers have a mindset where they cannot really connect with thoughts of the customer.