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Comment on lawyers and UX
Apr 10, 2007
Over at This Is Broken, a completely broken Citibank log-off screen got this comment, one of the most interesting I've seen in awhile on TIB:
I actually worked on this site. I work for a "division" of Citi -- CitiMortgage. We have a full staff of Usability folks and Interaction designers.
We tested this screen. Citi calls them "bumps" but doesn't even get how ironic that is... Our testing showed time and time again that this was VERY confusing for users. And we fought and fought and fought and fought and fought... to remove it or change the buttons like most people suggested.
But see, Citi has a "legal" department. And apparently what they say goes. We lost... I guess I just wanted everyone to know that we are there and we try and we know what sucks... but sometimes it is beyond our control. But it frustrates me as much (maybe more) than users.
It's probably worth a newsletter column soon (sign up here), but for now thought I'd post it here.
