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The "CEO mega-mansion factor"
Here's a counter-indicator of leaders committed to a good customer experience. From BusinessWeek, The CEO Mega-Mansion Factor:
Now there may be one more thing to consider before investing in a stock: Does the CEO own a trophy house? Finance professors David Yermack of New York University and Crocker Liu of Arizona State University looked at the relationship between stock performance and the size of a CEO's home. The bigger or pricier the house, they found, the greater the risk of lackluster shares. "If [the CEO] buys a big mansion, sell the stock," Yermack says. "Many of these guys have been super performers, but at some point that stops, and they reap the benefits."
The print article showed a picture of the sprawling mansion of Bob Nardelli, the Home Depot CEO who just left with a $210 million exit bonus (see my January 2007 pointer).
