All projects: Gel, Jobs, Gootodo, Games, Uncle Mark, Goovite, Blog, Bit Literacy
Information architecture at the WTC
Like customer experience, information architecture is usually more about people and their wants and needs, and less about lists of rules and guidelines.
Here's a good example from yesterday's Times, 9/11 Memorial Faces Setback Over Names:
Most relatives of those killed on 9/11 will not endorse the World Trade Center memorial plan, even in its revised form, until officials give up their insistence that the names of the dead be randomly arrayed... They want the 2,979 names arranged by the towers in which the victims worked and died, by affiliation (their employers, typically), and by floor, with their ages next to their names...
