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A critic studies the dining experience... as a waiter
In the NYTimes today, My Week as a Waiter recounts the experiences of Frank Bruni, the Times' restaurant critic, as he works as a waiter for a week.
As always, studying the customer experience leads to some interesting observations.
I'm shadowing Tina, who has worked at the East Coast Grill for decades and seen it all. She offers a psychological profile of a woman sitting alone at L-3, who declared the chocolate torte too rich and announced, only after draining her margarita, that it had too much ice.
"Some people are interested in having the experience of being disappointed," Tina says.
